Terms of Service

By creating an OpenCrust account, claiming a beta invite code, or using the OpenCrust app or website, you agree to these Terms of Service and to the Privacy Policy and Refund Policy referenced inside them.

If you do not agree, do not use the service. If you use OpenCrust on behalf of an organization, you confirm that you have the authority to bind that organization to these terms.

During private beta, OpenCrust is available only to users who are 18 years of age or older, who reside in a launch market we serve, and who have received a valid invite code.

You agree to give accurate information when creating your account, keep it current, and keep your login credentials confidential. You are responsible for activity that happens under your account.

OpenCrust is a direct pizza ordering intelligence layer. When you press the pizza button, the app uses CrustGPT to find a local pizzeria, choose the cleanest available route to that pizzeria, place the order with your authorization, and keep you informed.

OpenCrust facilitates the order. The restaurant makes the pizza. The courier delivers the pizza. OpenCrust is not the restaurant and is not the courier. We do our best to choose direct routes where they exist and to disclose when they do not.

OpenCrust is in private beta. Features may break, change, or disappear. Access is invite-only and may be revoked if invite terms are violated, if abuse is detected, or if a tester repeatedly disrupts the order flow.

Beta participation is provided without uptime guarantees. We aim to be honest about what is working and what is not.

OpenCrust is promise-focused, not profit-focused. You pay for the pizza that actually lands. There are no hidden fees, no subscriptions, and no surprise service-charge stack.

Your card is safe. Card entry and money movement happen through a PCI-compliant payment processor. OpenCrust does not collect or store raw card details. You will see the authorization amount before money is captured, and we ask before we spend on every order.

Each order includes the restaurant's price for the pizza, any applicable taxes, delivery costs, and a small OpenCrust fee that keeps the lights on. The breakdown is shown at order time.

Most of what you pay goes to the shop that made the pizza. The OpenCrust fee is the smallest cut needed to operate the service.

Pressing the pizza button creates an order intent. The order is not final until the chosen restaurant confirms it and OpenCrust captures payment.

If the restaurant cannot accept the order, if the delivery location is unsupported, or if the final total would exceed the authorization, OpenCrust may stop the order before charging your card. In that case the authorization is released and you are not charged.

Once a restaurant confirms and payment is captured, the order is in motion. Changes after capture are subject to the restaurant's policy.

Cancellation before payment capture releases the authorization at no cost to you.

After payment capture, refunds are handled under the Refund Policy. In summary: if the pizza does not arrive, is materially wrong, or fails to land for reasons OpenCrust or the restaurant can verify, OpenCrust will review for a full refund. Taste preferences, partial eating, and missed-delivery cases where the customer was unreachable are reviewed case by case.

Read the Refund Policy for the full set of qualifying conditions, request steps, and timelines.

OpenCrust works with independent local restaurants and, where helpful, delivery couriers. Those businesses are responsible for making and delivering the pizza. OpenCrust does not employ the cooks or the couriers.

Food quality, dietary handling, allergen safety, and delivery decisions are made by the restaurant and courier. If you have a serious allergy or medical dietary requirement, contact the restaurant directly before ordering.

Use OpenCrust for personal, lawful pizza ordering. Do not use it to commit fraud, evade payment, harass restaurant staff or couriers, place fake orders, scrape data, attempt to break the service, or resell access.

You agree not to reverse engineer the app, the AI routing logic, or the API beyond what is permitted by law. You agree not to use OpenCrust to violate the rights of restaurants, couriers, other users, or third parties.

We reserve the right to suspend or terminate accounts for violations of this section, with or without notice.

OpenCrust, CrustGPT, the mascot family, the design system, the app, and the public site are owned by OpenCrust and its licensors and are protected by intellectual property law.

You receive a limited, revocable, non-exclusive, non-transferable license to use the service for personal use under these terms. You do not get ownership of the app, the brand, or the AI.

If you submit feedback, ideas, or suggestions to us, you grant us a perpetual, royalty-free license to use them without obligation to you.

Your data is handled under the Privacy Policy. Read it. The short version: collect the minimum needed to land the pizza, share only with parties that need the data to fulfill the order, do not sell data, do not target ads.

OpenCrust is provided on an as-is and as-available basis. To the maximum extent permitted by law, OpenCrust disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not promise that the service will be uninterrupted, error-free, or that every order will be perfect. We do promise to handle problems honestly and to refund pizza that does not land right.

To the maximum extent permitted by law, OpenCrust and its officers, directors, employees, and agents are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost goodwill, or lost data, arising out of your use of the service.

OpenCrust's total liability for any claim arising out of or relating to the service is limited to the amount you paid OpenCrust for the order at issue, or one hundred US dollars, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those places, the limitations above apply to the maximum extent allowed by law.

You agree to indemnify and hold OpenCrust harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising out of your misuse of the service, your violation of these terms, your violation of applicable law, or your violation of the rights of a third party.

You can stop using OpenCrust at any time. To close your account, write to support@opencrust.app from the email on your account.

OpenCrust may suspend or terminate your access for violations of these terms, fraud, abuse, repeated chargebacks, threats to staff or couriers, or where required by law. Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, governing law) do.

We may update the service and these terms as the product grows. When we make material changes to these terms, we will update the date at the top of this page and notify users by email or in-app notice.

Your continued use of OpenCrust after a change takes effect means you accept the updated terms.

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles.

You and OpenCrust agree to try to resolve any dispute informally first by writing to support@opencrust.app. If informal resolution fails, the dispute will be resolved in the state or federal courts located in California, unless applicable law requires otherwise.

Either party may bring an individual action in small claims court for matters within that court's jurisdiction.

General support and account questions: support@opencrust.app.

Privacy and data requests: privacy@opencrust.app.

Legal entity: OpenCrust LLC, a California limited liability company. Mailing address available on written request.

These terms may be updated as the product grows.